Fair questions, straight answers

We work on one flat monthly retainer, quoted after your free audit so it matches what your business actually needs. The retainer covers the whole system: Google Ads management, your Google Business Profile, the review engine, missed-call text-back, tracking and a monthly plain-English report. There are no hourly surprises and no percentage taken from your ad spend. The audit is where you find out the exact number for your trade and area, so start there.

No. After a short initial term to get the system built and producing real data, everything runs month to month. If we are not earning our keep, you can leave, and you take your website, ad account, profile and data with you. We keep clients with results, not paperwork. That is only a safe promise to make when the system works, which is exactly why we make it.

It depends on the piece. Missed-call text-back starts saving leads the week it goes live. Google Ads can produce calls within days. Google Business Profile fixes often show map-pack movement within weeks, and reviews build steadily month over month. We judge the full system honestly at 60 to 90 days, when the data is real rather than lucky. The audit will tell you which piece would move first for your business.

Three things. We only work with trades and home-service businesses, so nothing is learned on your dime. We report in calls, quote requests and cost per lead, never impressions or clicks. And we are a small North Vancouver team that answers the same day, not an account manager three time zones away. The clearest way to see the difference is to compare our RochePoint case study with the last report a big agency sent you.

If homeowners search Google for what you do, yes. Roofing, windows and doors, carpentry, landscaping, plumbing, electrical, exterior cleaning: the system is the same because homeowners hire every trade the same way. They search, they compare reviews, and they hire whoever responds first. What changes by trade is the searches we target and the seasonal timing, and we tune both to your business. Ask us in the audit and we will show you the actual search volume for your trade in your city.

Less than most owners expect. Access to your Google Business Profile if you have one, a way to know when jobs finish so review requests go out, and about 30 minutes of your time to learn how you quote and what a good job looks like. Job photos help but are not required on day one. After setup, most clients spend under 15 minutes a week on anything marketing related. That is the point of the system.

You do. All of it, from day one. The Google Ads account is in your name and you pay Google directly. The website, domain and hosting are registered to you. The reviews are on your profile and the tracking data is yours. If we ever part ways, nothing gets held hostage. If an agency you are talking to will not put that in writing, ask them why.

We look at your business the way a homeowner would. Where you rank in the Google map pack for your trade in your cities. How your review count and rating compare to the three competitors taking your calls. Whether you are running ads and what your competitors spend on theirs. How fast your website loads on a phone. You get specific findings with screenshots, and the three fixes worth doing first, free, whether or not you ever hire us. Most owners are surprised by at least one thing they did not know was costing them jobs. Request yours here.

Once a month you get a one-page scorecard in plain English: how many calls came in and from where, how many quote requests, how many new reviews, where you rank in the map pack, and what a lead cost you. No dashboards you need a login and a weekend to decipher. If a number went the wrong way, the report says so and says what we are doing about it. You will actually read this one.

No, and you would not want it to be. You pay Google directly from your own ad account, so you see exactly what every click costs and you keep the account if you ever leave. Our fee covers strategy, building and managing the campaigns. We also never take a percentage of your spend, which means we have no reason to push your budget higher than it should be. We recommend a starting budget in the audit based on your trade and city.

Not necessarily. If the foundation is sound, we improve what you have: speed, mobile layout, tap-to-call, and pages for each service and city. If it is genuinely holding you back, we will show you why with numbers, not opinions, and quote a rebuild separately. The audit includes a website speed check, so you will know which camp you are in before spending anything. Details on our website service.

Every real business eventually gets one, and one bad review among many good ones actually makes your profile look more genuine. What matters is the response: we flag negative reviews fast and draft a calm, professional reply for your approval. What we never do is filter reviews or pay for fake ones, because Google penalizes both and your reputation is not worth the shortcut. The best defence is volume, which is what the review engine builds.

Because focus wins. We ran a local exterior cleaning business ourselves before starting this agency, and everything we build is shaped by that: the searches homeowners type, the hours calls come in, the way a quote turns into a job. An agency that does restaurants on Monday and dentists on Tuesday starts from zero with every client. We start from experience. You can read more on our about page.